Zuper, the AI operating system for the trades, and Vonage, part of Ericsson, have entered into a Memorandum of Understanding (MoU) to collaborate on integrating Vonage’s network APIs into the Zuper platform. The partnership begins with early access to Vonage Quality on Demand (QoD), enabling prioritized, application-aware mobile network performance for high-stakes field workflows. This delivers improved latency, reliability, and connected experiences for mobile workforces in industries such as HVAC, electrical, general construction, roofing, and manufacturing.
The collaboration addresses a core challenge for mobile workforces: fluctuating network quality that disrupts live video walkthroughs, remote inspections, telemetry, and collaboration. Vonage QoD enables Zuper to request specific network profiles to prioritize latency-sensitive tasks, ensuring stable high-definition video and real-time data flow regardless of local conditions.
Zuper Glass, Zuper’s AI-powered smart eyewear, is currently being tested at an Ericsson lab to showcase the technology. Technicians can conduct live video inspections and walkthroughs without buffering or drops, with dynamic optimization for critical telemetry and high-definition feeds. While initially focused on roofing, the solution is built to scale across all skilled trades, enhancing responsiveness and decision-making on the job.
“Our Memorandum of Understanding to collaborate with Zuper reflects a shared commitment to advancing programmable network capabilities for modern fieldwork,” said Christophe Van de Weyer, President and Head of Business Unit API for Vonage. “By combining Zuper’s expertise in skilled trade workflows with Vonage’s cutting-edge network innovations, specifically featuring Quality on Demand and advanced connectivity, we are paving the way for more resilient, real-time field experiences tailored to the realities of on-the-job challenges."
Subbaraj continues, “Beyond advanced connectivity, Zuper envisions significant potential in leveraging additional network powered capabilities — such as those for identity, location, and security signals — to further optimise field workflows or unlock entirely new possibilities. These capabilities from Vonage could enable technician identity validation, job site presence verification, protection of sensitive customer data, and smarter automation across field operations, driving innovation as the ecosystem continues to evolve.”
QoD allows applications to request enhanced network characteristics—such as lower latency, higher throughput, or greater stability—enabled by Ericsson’s 5G Standalone radio and core network exposure portfolio. By aligning network behavior with application intent, the integration eliminates the “best effort” connectivity bottleneck that disrupts real-time data flow, remote collaboration, and job success in dynamic field environments.
Anand Subbaraj, Founder-CEO, Zuper said, “For the skilled trades, the hardest problems aren’t solved at a desk; they’re solved in the field, often with limited time, incomplete information, and real-world constraints. At Zuper, we build for those moments, where live collaboration, visual context, and fast, confident decision-making matter most. Vonage network APIs enable us to explore how more reliable, real-time connectivity could remove friction from field service and create more efficiencies by enabling field teams to stay focused on the work. Working with Vonage allows us to push beyond today’s limitations to see what field-ready, application-aware connectivity could enable next.”
Zuper Glass is currently available for demo. Zuper, Vonage, and Ericsson will showcase the solution live at the Ericsson VIP Zone during Mobile World Congress (MWC) in Barcelona, taking place from March 2–5, 2026.
About Zuper
Zuper is redefining field service with the industry’s most intelligent, all-in-one platform. Trusted by thousands of users worldwide, the AI-native solution provides forward-thinking service businesses with a competitive advantage. By unifying work order management, dispatching, scheduling, proposals, asset management, payments, customer communications, and fleet management in one system, Zuper empowers field teams, delights customers, and fuels profitable growth—so companies can focus on service, not software. Operating since 2020 and headquartered in Seattle, Zuper is on a mission to transform field teams into Zuper heroes. For more information, visit zuper.co.
About Vonage
Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud. The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.
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