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ServiceNow, a leading AI platform for business transformation, and SENAI-SP, Latin America’s largest technical education institution, have announced a statewide AI skills training and certification program at the ServiceNow São Paulo Summit. This initiative, part of ServiceNow University, aims to equip Brazilians with AI, digital workflow automation, and low-code/no-code development skills, aligning with Brazil’s National Digital Transformation Strategy and boosting employability in high-demand tech sectors.
ServiceNow and SENAI-SP partner to deliver AI skills training across São Paulo.
Program includes Portuguese-language courses, practical labs, and certifications.
Targets hundreds of learners in 2025, with a 70%+ certification completion rate.
Aligns with Brazil’s digital transformation and SENAI’s industrial competitiveness goals.
SENAI-SP serves 1M learners annually, leveraging its extensive network.
Part of ServiceNow University’s goal to upskill 3M people globally by 2027.
Launched under ServiceNow University, the program offers localized, Portuguese-language training with instructor-led courses, practical labs, and real-world case studies. It focuses on AI, digital workflow automation, and low-code/no-code development, providing certification pathways and job readiness support. “This partnership is more than an educational initiative, it is a catalyst for Brazil’s digital future,” said Federico Grosso, group vice president of Latin America at ServiceNow. The initiative builds on a pilot with over 70% certification completion and strong graduate employability, positioning it as a model for Latin America.
The program supports Brazil’s National Digital Transformation Strategy and SENAI’s mission to enhance industrial competitiveness through innovation. SENAI-SP, serving 1 million learners annually, will leverage its 166 units across São Paulo to ensure access for youth apprentices, jobseekers, and career-switchers. “Preparing professionals for the challenges of the digital economy requires foresight and strong industry ties,” said Emerson Costa Santos, Director of the SENAI-SP Information Technology Unit. The fully localized content ensures relevance to Brazil’s job market, fostering broad participation.
ServiceNow’s AI platform powers digital transformation across industries, with growing adoption in Brazil’s healthcare, financial services, and manufacturing sectors. SENAI-SP, part of the National Service for Industrial Training since 1942, supports 28 industrial areas and operates 26 innovation institutes. This collaboration enhances Brazil’s position as Latin America’s innovation leader, as evidenced by its 49th ranking in the Global Innovation Index. The program is expected to launch later in 2025, with details available at ServiceNow University and SENAI-SP websites.
ServiceNow and SENAI-SP’s AI skills program marks a significant step toward preparing Brazilians for the digital economy. By combining cutting-edge technology with localized education, the partnership empowers learners and strengthens Brazil’s tech ecosystem, driving innovation and economic growth.
ServiceNow (NYSE: NOW) is putting AI to work for people. We move at the speed of innovation to help customers transform organizations across industries, with a trusted, human-centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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