.jpg)
MeridianLink Inc., a leading provider of digital lending and data-driven decisioning solutions, today announced MeridianLink Intelligence, the embedded AI offering built within the MeridianLink One platform. Nicknamed “Millie,” MeridianLink Intelligence deploys role-based AI agents inside MeridianLink One to streamline workflows, increase application to funding speed, and enhance customer and employee experiences. The first agent, Doc Agent for MeridianLink Mortgage, was previewed for an audience of 1,400 at the MeridianLink LIVE user conference, with general availability planned for the fourth quarter of 2026.
MeridianLink launches MeridianLink Intelligence (“Millie”) with role-based AI agents inside MeridianLink One platform.
First agent: Doc Agent for Mortgage (GA Q4 2026); Doc Agent for Consumer follows early 2027.
MeridianLink customer insights show AI impact priorities: accelerating workflows (46%), reducing fraud risk (21%), improving application experience to reduce drop-off (15%).
Doc Agent converts underwriting conditions into borrower-ready requests, reviews documents, and extracts structured data.
MeridianLink has nearly 30 years of experience with embedded compliance logic across lending lifecycle.
Designed for community financial institutions to reduce back-office manual touches and increase front-office relationship time.
“MeridianLink is positioned to be a leading AI lending platform for community financial institutions,” said MeridianLink President and CEO Larry Katz. “AI is transforming our mission-critical lending platform into one that delivers faster loan decisions, higher conversion rates, and a more seamless borrower experience. With Millie, we're embedding intelligent agents directly into the workflows community lending teams already use every day. We keep humans in the loop while reducing manual effort and improving quality and efficiency.”
Katz continued, “With Millie, we're giving our customers the flexibility to adopt technology at their own pace. This allows them to focus on what matters most: building relationships, serving their communities, and growing with confidence. It allows customers to reduce the human touches in the back office and increase the human touches in the front office. Millie is purpose-built for the unique needs of community financial institutions.”
Lending today is bogged down by repetitive, time consuming, manual processes that leave teams buried in low value work. MeridianLink customer insights reinforce the urgency: institutions see the greatest AI impact in accelerating workflows (46%), reducing fraud risk (21%), and improving the application experience to reduce drop-off (15%).
AI delivers the most impact when it operates inside the origination and opening system, allowing customers to adopt it at their own pace. Unlike point solutions that address steps in isolation, MeridianLink Intelligence operates as a unified intelligence layer embedded within the lending platform. Because MeridianLink is the system of record — with nearly 30 years of experience, deep workflow integration, embedded compliance logic, and access to real operational data across the lending lifecycle — this capability is built into the foundation, not added on.
The first agent, Doc Agent for MeridianLink Mortgage, transforms document workflows — one of the most manual, error-prone areas in lending. Doc Agent:
Converts underwriting conditions into clear, borrower-ready requests
Reviews borrower-supplied documents, ensuring completeness, currency and relevance
Extracts structured data from documents for one-click updates to the application
By eliminating repetitive manual steps, Doc Agent reduces cycle times, improves accuracy, and keeps applications moving forward without bottlenecks.
“MeridianLink Intelligence is rolling out as a foundational platform capability designed to improve consumer and workforce experiences and outcomes,” said MeridianLink Chief Product and Strategy Officer Troy Coggiola. “We're embedding intelligence across the platform, so work moves faster and is secure, compliant and explainable.”
Coggiola added, “Doc Agent for Mortgage is just the beginning. We're expanding into additional agents across every step of the lending lifecycle to help our customers get to yes even faster. We're supporting our customers as they reinvent lending and account opening within the software they use every day. This is how community financial institutions move beyond incremental efficiency gains and, together, we transform how lending gets done.”
MeridianLink's leading digital lending platform and suite of solutions help retail banks, credit unions, IMBs, and consumer reporting agencies grow, scale, and serve. Powered by smarter automation, built-in compliance, trusted AI and data, and the industry's most robust partner network, we connect consumers to a modern technology ecosystem. Our solutions across account opening, loan origination and optimization, digital mortgages, collections, and reporting accelerate processes, deliver personalized experiences, and foster lasting relationships. Together, we're making lending human.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.