FirstComm has launched AscendOne, a next-generation unified communications platform integrating voice, messaging, meetings, contact center, and AI-powered productivity tools into one seamless solution. Powered by a strategic partnership with Intermedia Intelligent Communications, AscendOne enables businesses to modernize communications, enhance customer and employee engagement, and scale efficiently with reliable, AI-enhanced features.
Quick Intel
FirstComm today announced the launch of AscendOne, a next-generation unified communications platform that combines voice, messaging, meetings, contact center, and AI-powered productivity tools into one seamless solution. This platform is designed to simplify connections between organizations, customers, and employees, enabling businesses to modernize their communications infrastructure, ensure business continuity, and scale operations confidently.
A key element of AscendOne is FirstComm's strategic partnership with Intermedia Intelligent Communications, a leading provider of AI-powered cloud communications, collaboration, and customer engagement solutions. Intermedia supplies the core cloud platform and AI capabilities, allowing partners like FirstComm to deliver branded, innovative unified solutions while maintaining a strong focus on reliability, customer experience, and long-term value.
AscendOne targets organizations looking to eliminate outdated phone systems and disjointed tools by offering a single integrated platform. Users gain a consistent experience across all channels via one intuitive interface, with the flexibility to adapt and leverage AI to boost employee productivity. Backed by FirstComm's industry-leading 99.999% uptime and round-the-clock U.S.-based support, the platform ensures reliable connectivity for critical business needs.
AscendOne embeds powerful AI directly into workflows to drive efficiency. Features such as meeting recaps, voicemail transcription, interaction summaries, sentiment analytics, and real-time coaching for contact center agents help reduce manual tasks, organize information, and elevate service quality—all included without additional licensing or usage-based charges.
"With AscendOne, we're delivering on our promise to bring customers a reliable, scalable platform that makes communication effortless," said Paul Van Hyfte, CEO. "Business continuity, support, and simplicity are at the core of what we do, and AscendOne takes that even further with single-click management and practical AI tools that empower every employee to get more done, serve customers faster, and work with greater confidence."
The platform supports diverse work environments—from office-based to hybrid and fully remote teams—delivering consistent functionality across devices. Key components include a feature-rich cloud phone system with over 100 enterprise calling features, HD video meetings with seamless collaboration tools, omni-channel contact center support for voice, SMS, chat, and email, plus company-wide texting, AI-enhanced messaging, and integrated file sharing.
IT teams benefit from simplified operations via a unified management portal handling unified communications, contact center, Microsoft Teams integration, analytics, and compliance. The predictable per-user pricing model avoids hidden AI costs and complex tier structures often seen in competing solutions.
For Microsoft Teams users, AscendOne enhances existing workflows by adding robust enterprise calling and contact center functionality without the need for extra Teams Phone licensing, preserving collaboration while extending advanced voice features.
About FirstComm
FirstComm is a leading provider of communication solutions and managed technology services for businesses across the United States. With a focus on reliability, service quality, and customer success, FirstComm delivers cloud communications, connectivity, managed security, and advanced networking solutions that help organizations operate more efficiently and securely.
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