Frost & Sullivan has named SuccessKPI the 2025 Global Customer Value Leader in the Workforce Engagement Management (WEM) industry. This recognition highlights SuccessKPI's AI-powered innovations, strong performance, and tangible customer benefits in a rapidly evolving contact center landscape. The award underscores the company's triple-digit growth and its unified SaaS platform that integrates workforce management, conversation analytics, automated quality monitoring, and agent assistance.
Quick Intel
SuccessKPI's platform stands out for delivering exceptional value through a single, AI-first solution that replaces fragmented tools. Frost & Sullivan's independent evaluation praised its customer-first approach, transparency, and focus on measurable outcomes, positioning the company as a leader in modernizing customer engagement.
"We're honored to be recognized by Frost & Sullivan for leading the next generation of workforce engagement," said Dave Rennyson, CEO of SuccessKPI. "At SuccessKPI, our mission is to transform the way organizations harness AI by delivering invisible intelligence that improves outcomes, enhances agent performance, and creates meaningful customer experiences at scale."
Standout features include GenAI Deep Prompts and Automated Quality Monitoring, which allow full-spectrum analysis of customer interactions. These capabilities automatically identify risks, uncover trends, and support targeted agent coaching, driving higher efficiency and satisfaction without added complexity.
Customer results demonstrate clear ROI. Organizations achieve near-perfect accuracy in classifying call reasons across languages, shift from limited manual sampling to comprehensive scoring, and realize substantial gains in key metrics such as customer satisfaction, employee retention, productivity, wrap-up efficiency, and adherence.
"SuccessKPI's integrated, AI-first WEM platform delivers measurable business impact while maintaining exceptional ease of use," wrote Frost & Sullivan analyst Ankita Singh, Industry Principal. "Its focus on value creation, transparency, and continuous improvement has made it a trusted partner for enterprises modernizing their customer engagement strategies."
This award reinforces SuccessKPI's role in advancing AI adoption in contact centers, helping enterprises achieve scalable improvements in performance and customer experience.
About Frost & Sullivan
Frost & Sullivan is a global research and consulting firm that identifies growth opportunities and disruptive technologies for businesses, governments and investors. Its Frost Radar™ reports showcase the most innovative and high-performing companies in a variety of markets.
About SuccessKPI
SuccessKPI is a cloud-native workforce engagement management (WEM) platform that is revolutionizing how contact centers can utilize artificial intelligence and data automation to improve business outcomes and transform customer experiences. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare and technology contact centers in the United States, Europe and Latin America. With over 180 integrations and recognition as a leader in Frost & Sullivan's 2024 and 2025 WEM Frost Radar™ and CRM Magazine's 2024 Industry Leader Awards, SuccessKPI continues to set the standard for AI-driven contact center optimization solutions.
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