ADP has launched ADP Assist, a suite of advanced AI agents designed to address real-world workforce challenges in HR and payroll while prioritizing human-centric outcomes. Built on ADP's extensive global data platform, these persona-based agents enhance efficiency, decision-making, and employee experiences across organizations.
Quick Intel
ADP Assist represents a purposeful evolution in workforce technology, moving beyond generic AI to deliver specialized agents that augment human roles rather than replace them. These agents integrate deeply with ADP's platform to provide intelligent automation grounded in decades of real-world HR and payroll expertise.
In payroll operations, ADP Assist agents automatically identify variances, propose corrections, and facilitate remediation processes while keeping human oversight central. This improves accuracy and reduces administrative burden on practitioners.
For tax compliance, dedicated agents proactively flag missing or incomplete tax IDs across jurisdictions and guide users through registration steps, helping organizations maintain regulatory alignment with less effort.
Employee support sees significant enhancement through HR agents that draw from company-specific policies and handbooks to deliver clear, curated responses to common questions. This shifts routine inquiries away from help desks, freeing HR teams for higher-value engagement.
Analytics capabilities allow users to generate custom reports and visualizations via natural language chat, creating interactive experiences that turn data into immediate, actionable intelligence for strategic decisions.
Workforce insights extend further with agents that analyze employee-level data to produce dashboards and presentation-ready reports, enabling managers and leaders to address trends and opportunities proactively.
Talent management benefits from natural language processing that interprets requests—such as initiating promotions or identifying specific employee groups—and executes guided actions in real time, streamlining complex HR workflows.
"As we continue to build an AI-augmented workforce, we firmly believe it is imperative to keep people at the center," said Maria Black, president and CEO of ADP. "We know that work is deeply personal and our AI solutions are designed with a human-centric approach that enhances the value and meaningful connection we derive from our work."
"At ADP, we're not just building AI. We're reimagining the way work gets done, with purpose," said Sreeni Kutam, president of global product and innovation at ADP. "By being purposeful in how we apply AI to address real client challenges, we're creating AI that doesn't just automate tasks but empowers and accelerates people at work and moves them closer to what they love doing. Our persona-based AI agents are designed for people, helping employees, managers, HR and payroll practitioners all succeed in their unique roles through tailored, intelligent support learned from over 75 years of multi-generational workforce data and expertise."
"ADP's data advantage enables higher-quality insights, stronger predictive capabilities and more relevant recommendations than AI solutions built on generic datasets," said Holger Mueller, vice president and principal analyst at Constellation Research, Inc. "With their vast view into the global workforce, they can build solutions that truly understand how people work and the challenges they face."
ADP Assist positions organizations to achieve greater efficiency and employee satisfaction by embedding AI thoughtfully into everyday HR and payroll processes, all while upholding rigorous security, governance, and compliance standards.
About ADP (NASDAQ: ADP)
ADP has been shaping the world of work with innovation and expertise for more than 75 years. As a global leader in HR and payroll solutions, ADP continuously works to solve business challenges for our clients and their workers, from simple, easy-to-use tools for small businesses to fully integrated platforms for global enterprises — and everything in between. Always Designing for People means we're focused on just that – people. We use our unmatched AI-driven insights and proven expertise to design innovative solutions that help people achieve greater success at work. More than 1.1 million clients across 140+ countries rely on ADP's exceptional service to support their people and drive their business forward. HR, Talent, Time Management, Benefits, Compliance, and Payroll.
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