Graebel Companies, Inc., a global leader in workforce mobility and managed services, has deployed a new AI-powered automated claims filing technology developed in partnership with Yembo, the leader in AI-powered visual surveys for moving companies. This innovation creates a seamless "Visual Chain of Custody" for household goods by digitally linking pre-move visual surveys directly to post-move claims, marking a significant advancement in the moving industry.
Quick Intel
Transforming the Claims Process with Visual Continuity
Historically, moving claims processes have been slow and disjointed, creating frustration for both mobile employees and claims teams. By integrating Yembo's AI visual survey technology with Graebel's claims handling, the new system establishes a continuous digital record from pre-move inventory to post-move resolution. This "Visual Chain of Custody" provides verifiable evidence throughout the relocation journey, enabling faster and more confident decision-making based on objective data.
Key Innovations for Enhanced Efficiency
The technology introduces several user-centric features. Employees submit claims through a simple SMS link and record video evidence right at delivery, supporting a mobile-first approach. Claims handlers benefit from a single dashboard displaying synchronized before-and-after visuals for each item, which streamlines verification and reduces errors. Automation links inventory details and condition reports directly, removing the need for manual cross-referencing or duplicate entry. These elements collectively accelerate resolution timelines while promoting greater transparency and equity in outcomes.
Driving Modern Expectations in Workforce Mobility
The partnership addresses the rising demand for responsive, tech-enabled experiences in relocation services. By combining AI-driven visual documentation with streamlined claims workflows, Graebel and Yembo deliver a process that feels both efficient and personalized.
"Historically, moving claims have been slow, fragmented and frustrating—for mobile employees and for claims teams," said Sheana Robischon-Zales, Graebel Senior Vice President, Global Transportation Solutions. "By digitally connecting pre-move visual surveys directly to post-move claims, we're streamlining the process to bring greater speed, fairness and transparency. This approach reduces friction, minimizes back-and-forth, and enables faster, more confident decisions grounded in verifiable data."
"Customers increasingly expect mobile, self-service experiences that still feel personal and responsive," said Sid Mohan, CEO of Yembo. "Together with Graebel, we're bringing a modern, tech-enabled claims experience to the relocation journey, built on a platform already trusted at a global scale. This lays the foundation to use data and AI to make the future about preventing claims before they occur."
This development highlights the increasing application of AI and visual intelligence in SaaS-enabled workforce mobility and managed services, offering organizations and employees improved visibility, reduced risk, and greater control over relocation processes.
About Graebel
Graebel Companies, Inc. is a global leader in workforce mobility and managed services, partnering with many of the world's most recognized organizations to support their people and plan for what's next. Graebel combines strategic advisory with intelligent technology to simplify complex workforce programs, reduce risk, and turn data into clear, actionable insights—empowering organizations and employees alike with greater visibility, confidence and control. Founded in 1950 and proudly family-owned, Graebel brings decades of employee understanding and deep mobility and governance expertise to organizations across 165 countries. Through a carefully curated global network of strategic partners, Graebel combines the right expertise, services and insights to meet organizations where they are—and help them move forward with agility and purpose. The result is a more empowered organization and a more rewarding experience for every employee. For more information, visit www.graebel.com.
About Yembo
Yembo provides AI-based property inspection technology used across moving, property insurance, restoration, and other industries to streamline visual surveys, estimating, and related workflows. For the relocation industry, Yembo powers hundreds of several hundred thousands of visual surveys and estimates worldwide each year.
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