ServiceNow and Fiserv have deepened their strategic relationship to accelerate AI-driven transformation in financial services. Fiserv will expand deployment of ServiceNow Now Assist for Financial Services Operations (FSO) and IT Service Management (ITSM), embedding generative AI directly into workflows to enhance operational resiliency, stability, and efficiency while supporting clients ranging from large corporations to small businesses, banks, credit unions, and fintechs.
Financial institutions face intense pressure to maintain uninterrupted service as transaction volumes grow and regulatory complexity increases. By scaling Now Assist, Fiserv embeds AI assistance into core workflows, enabling teams to shift from reactive to proactive models. This helps identify emerging issues sooner, accelerate resolution, and deliver more consistent outcomes, ultimately boosting client satisfaction and operational stability.
Now Assist for ITSM provides guided, automated actions within Fiserv’s IT environment, improving incident management and performance monitoring. For Financial Services Operations, it supports client-facing processes with real-time intelligence, ensuring higher reliability across diverse client segments—from global enterprises to local merchants. These enhancements reduce manual effort, minimize disruption risks, and align with Fiserv’s commitment to excellence in payments and financial technology.
“Financial institutions operate in environments with zero tolerance for disruption,” said Paul Fipps, president of Global Customer Operations at ServiceNow. “Through our expanded relationship with Fiserv, we’re making AI an operational advantage — embedded directly into the workflows that keep financial institutions running. With ServiceNow Now Assist, teams can manage complexity with greater resilience and confidence. Together, we’re driving smarter, more proactive operations at scale.”
“Operational stability and resiliency are foundational to how Fiserv serves our clients,” said Pete Cavicchia, global chief technology officer at Fiserv. “By using ServiceNow Now Assist, we’re embedding intelligence directly into our operational workflows, enabling our teams to identify issues earlier, resolve incidents faster, and operate with greater consistency at scale. This allows us to move from reactive support models to proactive, resilient operations, strengthening the reliability our clients expect from Fiserv every day.”
The expanded commitment leverages Fiserv’s long-standing use of ServiceNow workflows and positions both companies to deliver measurable improvements in a high-stakes industry.
About ServiceNow
ServiceNow is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 80 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results.
About Fiserv
Fiserv, Inc., a Fortune 500 company, moves more than money. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and Clover®, the world’s smartest point-of-sale system and business management platform. Fiserv is a member of the S&P 500® Index and one of TIME Magazine’s Most Influential Companies™. Visit fiserv.com and follow on social media for more information and the latest company news.
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