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In today's data-driven business environment, the ability to rapidly transform customer feedback into concrete action is a critical competitive advantage. Alchemer, a leader in customer experience technology, has announced that its Alchemer Connect workflow automation product has surpassed a significant milestone, now powering more than 10,000 unique workflows. This achievement underscores how marketing, operations, and CX teams are seamlessly integrating feedback data into core business systems to drive faster, more impactful outcomes.
Alchemer Connect now powers over 10,000 unique automated workflows.
It integrates with key platforms like Salesforce, HubSpot, Zendesk, and Workday.
Over 50% of Alchemer's platform customers actively use these integrations.
The average onboarding period is just seven days, enabling rapid time-to-value.
92% of customers report that ROI met or exceeded their expectations.
The tool helps automate service recovery and personalize customer journeys.
Alchemer Connect is designed to eliminate data silos by connecting feedback directly to the systems where work gets done. This allows organizations to trigger immediate actions based on customer input. For example, a negative support survey can automatically create a ticket in Zendesk for service recovery, or a high-value lead from a marketing survey can be pushed directly into a Salesforce campaign. This seamless flow of information ensures that valuable insights don't go stale but are instead operationalized instantly across the organization.
A key differentiator for Alchemer Connect is its ease of use and rapid implementation. With an industry-leading average onboarding period of seven days, business teams can move from collecting feedback to activating it without relying on costly IT resources or lengthy development cycles. This flexibility empowers non-technical teams in HR, marketing, and customer experience to build and deploy complex, high-value automation use cases that deliver measurable business value in record time.
The milestone of 10,000 unique workflows solidifies Alchemer's position as a highly flexible and actionable feedback platform. By making it easy to connect customer insights to critical business operations, Alchemer is enabling organizations to create a continuous loop of feedback and action, ultimately leading to enhanced customer experiences, improved employee engagement, and stronger business growth.
Alchemer empowers customers to do more with feedback. From a one-time survey to sophisticated feedback programs, Alchemer gives customer-obsessed teams the clarity to move from asking to action with powerful software. More than 11,000 organizations use Alchemer to collect feedback and connect it across their organizations through integration and automation. Alchemer gives CX, marketing, product, HR and market research professionals clear, actionable insights. Founded in 2006, Alchemer is a KKR portfolio company.
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