SECNAP Network Security has launched CloudJacket MXDR, a next-generation managed extended detection and response platform built with a true single-pane-of-glass interface and multi-tenant architecture. Designed for MSPs and internal IT teams, it integrates advanced threat detection, AI-augmented human SOC expertise, identity protection (ITDR), and SIEM functionality into a unified system to reduce alert fatigue and streamline security operations.
SECNAP launches CloudJacket MXDR, a unified managed detection and response platform.
It features a true single-pane-of-glass dashboard with multi-tenant capabilities for MSPs.
The platform integrates NDR, SIEM, and new Identity Threat Detection and Response (ITDR).
It emphasizes a human-centric, AI-augmented SOC that escalates only verified threats.
Advanced response actions include host isolation, process termination, and remote file deletion.
The solution is SOC2 Type II certified and designed for scalable, efficient security management.
CloudJacket MXDR consolidates SECNAP's proven technologies—including its award-winning Network Detection and Response (NDR) and existing MDR solutions—into a single, integrated platform. The centralized portal provides complete visibility and interactive collaboration tools, enabling MSPs to manage multiple client environments efficiently and allowing IT teams to monitor, investigate, and respond to threats across hybrid infrastructures from one interface.
A core differentiator of the platform is its operational model. Unlike fully automated systems that generate high volumes of raw alerts, CloudJacket MXDR leverages a U.S.-based, 24/7 Security Operations Center where expert analysts, augmented by agentic AI, validate every alert. This human-led approach ensures only confirmed, legitimate threats are escalated to customers, significantly reducing alert fatigue and providing actionable intelligence that teams can trust and act upon with confidence.
The platform introduces several advanced features, including Identity Threat Detection and Response (ITDR) to combat credential compromise and unauthorized access. It also boasts integrated SIEM functionality for powerful event correlation. New automated and expert-guided response actions—such as rapid host isolation, process tree termination, and remote file deletion—provide teams with immediate tools to contain and eradicate threats swiftly, minimizing potential damage.
Built with compliance and affordability in mind, the platform aims to deliver enterprise-grade protection. "By unifying our proven technologies into a single, multi-tenant platform we're empowering MSPs and IT teams to focus on business growth rather than constant vigilance," said Scott Masciarelli, CTO of SECNAP. This launch underscores a commitment to providing scalable, expert-driven security that adapts to evolving client needs.
About SECNAP Network Security
SECNAP Network Security is a cybersecurity research and development company specializing in innovative cybersecurity solutions. With a focus on expert-driven hybrid intelligence, SECNAP protects over 300 businesses worldwide. Headquartered in Fort Lauderdale, Florida, the company operates a US-based SOC and maintains partnerships with over 80 global entities, backed by a 98% client retention rate and SOC2 Type II certification.
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