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Hexnode has significantly enhanced its Genie AI assistant within the Hexnode Unified Endpoint Management (UEM) console. The upgrade introduces a fully conversational interface that empowers IT teams to diagnose, manage, and resolve device issues faster using natural language commands—transforming traditional endpoint management into a more intuitive, responsive, and intelligent experience.
Traditional endpoint management often requires IT teams to navigate complex dashboards, apply filters, and manually correlate data—especially during urgent incidents. This process is time-consuming and prone to oversight. Hexnode Genie AI eliminates these barriers by allowing administrators to interact conversationally with live device inventory. Queries such as “Show me all non-compliant Windows devices in the sales department” or “Why is this macOS device offline?” return immediate, actionable insights without manual searching.
Beyond insights, Genie AI actively supports operational efficiency. When issues are identified, it analyzes symptoms, pinpoints root causes, and recommends precise fixes. Administrators can approve and apply remediation steps directly from the conversation—streamlining workflows, minimizing escalations, and reducing mean time to resolution (MTTR).
The integrated scripting terminal enables admins to run custom commands across Windows, Linux, and macOS endpoints seamlessly within the same conversational flow. This unified approach simplifies scripting tasks and reduces context-switching between tools.
“This expansion represents a foundational step toward our vision of a truly intelligent UEM. As Genie’s scope grows beyond device-centric tasks to cover broader areas of IT management, we are reshaping how teams interact with the console. We are moving toward a responsive, context-aware ecosystem where the platform acts as an intelligent partner in endpoint operations,” said Apu Pavithran, CEO and Founder of Hexnode.
Hexnode plans to extend Genie AI’s conversational and automation capabilities to the Hexnode XDR platform, bringing similar intelligence to advanced threat detection, incident response, and security operations.
About Hexnode
Hexnode, the enterprise software division of Mitsogo, is a leading provider of endpoint solutions that streamlines management and security. Hexnode UEM provides powerful, autonomous, and AI-powered endpoint management, while Hexnode XDR features proactive threat detection and response. Empowering businesses in over 130 countries, Hexnode continues to build a seamless ecosystem of connected tools, one software at a time.
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