CognyX AI has launched Chatbix.AI, a no-code platform that enables organizations to build, train, and deploy AI agents specifically for customer support. The solution centralizes knowledge from scattered sources—such as help center articles, product documentation, policies, and internal playbooks—allowing businesses to configure AI agents that handle routine inquiries while providing seamless escalation to human agents when required.
Quick Intel
Customer support teams frequently handle repetitive questions across channels, yet answers often reside in fragmented documentation and internal resources. Chatbix.AI addresses this by providing a structured, configuration-first workflow that avoids custom coding. Businesses can define the agent's boundaries, link trusted content sources, and set clear handoff triggers to ensure complex or sensitive issues reach human agents.
The platform emphasizes practical deployment: teams validate responses during rollout, monitor topic coverage, and refine knowledge bases and escalation logic based on real interactions. This iterative approach helps align AI performance with actual customer needs while preserving control over content accuracy and brand voice.
“Chatbix.AI was developed to support a structured workflow for AI assisted customer support, including knowledge setup, channel deployment, and escalation to human teams,” said the CognyX AI team. “The product is intended for organizations that want to implement AI agents in a manageable way that can be maintained alongside their existing support content.”
Key capabilities include no-code agent creation, knowledge training from business documents, multilingual support, multi-channel deployment, human handoff options, and API/automation integrations. Expected coverage varies by connected sources, configured scope, and escalation rules—making it adaptable for both high-volume e-commerce inquiries and specialized service workflows.
Chatbix.AI also supports internal knowledge assistance, such as onboarding, IT FAQs, or operational guidance, provided organizations establish content ownership, access controls, and regular updates to reflect changing processes.
The launch aligns with CognyX AI’s focus on applied AI, including generative solutions, agent development, machine learning, and workflow automation. Headquartered in Ahmedabad, Gujarat, India, the company tailors implementations to data readiness, integration requirements, and operational goals.
For successful adoption, CognyX AI recommends defining clear operational success metrics—such as response consistency, routine question coverage, and escalation quality—then iterating based on usage data. Deployments should align with customer experience standards, compliance obligations, and content governance practices.
About Chatbix.AI
Chatbix.AI is a no code platform designed to help organizations create and deploy AI agents for customer support. The platform supports knowledge training, multilingual interactions, deployment options across channels, escalation to human teams, and integrations through APIs and automation tools.
About CognyX AI
CognyX AI is an AI development company headquartered in Ahmedabad, Gujarat, India. The company provides services in generative AI solutions, AI agents, machine learning, and intelligent automation for business workflows.
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