Cognizant has entered a strategic partnership with Merchants Fleet, a leading provider of fleet management and leasing solutions, to modernize operations using advanced technology and artificial intelligence. The expanded collaboration builds on an existing relationship and focuses on enhancing agility, efficiency, and customer experience across sales, fleet operations, and service delivery.
The multi-year agreement enables Cognizant to implement advanced technologies that streamline Merchants Fleet’s core processes. By combining AI-powered automation with predictive analytics, the initiative reimagines legacy systems and accelerates development cycles through generative AI. This transformation-first approach creates a more agile infrastructure capable of adapting to changing market demands and customer requirements.
The partnership addresses longstanding industry pain points, including complex billing and payment workflows, delayed repair cycles, and limited real-time visibility into vehicle performance. These improvements aim to deliver measurable efficiency gains while elevating overall service quality for Merchants Fleet clients.
"Our collaboration with Cognizant plays an important role in driving value for our clients and for Merchants Fleet," said Matt Dyer, CEO and President at Merchants Fleet. "Aligned with our strategy, we're leveraging Cognizant's experience and innovative approach to improve processes and elevate the overall client experience – while ensuring we deliver enhanced quality and efficiency along the way."
"Merchants Fleet is a forward-thinking organization, and we're proud to help them with our logistics expertise to navigate industry challenges and unlock new opportunities for growth," said Vijay Narayan, Executive Vice President and Head of Manufacturing, Logistics, Energy & Utilities Business Unit at Cognizant. "By combining advanced technology, AI-driven insights, and scalable solutions, we're setting a new benchmark for operational excellence in fleet management."
The fleet management sector is experiencing rapid evolution as organizations move away from legacy systems toward AI-enabled platforms. Merchants Fleet has emerged as an early adopter, using predictive maintenance, supply-demand forecasting, and customer experience optimization to stay ahead of competitors. The deepened relationship with Cognizant demonstrates how strategic technology partnerships can create sustainable differentiation and long-term growth in a competitive landscape.
Through this collaboration, Merchants Fleet reinforces its position as an innovative leader committed to delivering flexible, high-value solutions for fleets of all sizes across North America.
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
About Merchants Fleet
Merchants Fleet is the nation's innovative leader in comprehensive fleet management solutions. For more than 60 years, Merchants has pushed the boundaries in the fleet industry with flexible funding, vehicle remarketing, and fleet acquisition options, plus complete end-to-end electrification solutions. As the only fleet management company in North America offering both long and short-term fleet services, Merchants is uniquely positioned to provide clients with unparalleled flexibility, services, and support essential for keeping businesses ahead of the curve. Headquartered in the Greater Boston area, with its Innovation Center in Chicago, Merchants is steering change and driving results for fleets of all sizes throughout North America.
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