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Thrive, a global technology outsourcing provider for AI, cybersecurity, cloud, and IT managed services, today announced updates to its TransformIT platform, sharing new AI-powered automation workflows with customers, as well as streamlining employee lifecycle processes for faster deployments, significantly expediting time to value. Part of transforming IT is recognising that IT encompasses more than just technology. Powered by ServiceNow, Thrive's TransformIT platform brings together the business knowledge, tools, and expertise needed to modernise a business.
General availability for enhanced TransformIT is June 1, 2026.
Adds advanced AI-driven automations and embedded AI capabilities using ServiceNow's hyper-specific workflows.
Streamlined onboarding and deployment process for faster implementation.
Key capabilities include ready-to-use workflows, enterprise-grade ITSM platform, co-managed IT services, self-service IT portal with AI-assisted issue entry, and built-in security and compliance tracking.
Thrive's dedicated team of IT experts ensures seamless onboarding and long-term success.
Designed for mid-market and small enterprises to access enterprise-grade services.
Mid-market and SMB organisations need next generation solutions to make their businesses more efficient and more responsive, but the reality is that they are unable to get their hands on these tools either due to resource constraints or complexity. Thrive is positioned to solve, implement, and manage technology that meets clients where they are at. As enterprises transition from AI ambition to AI execution, reliable platform partnerships are more important than ever. Powered by the ServiceNow AI Platform, solutions like TransformIT can help organisations modernise workflows, improve efficiency, and drive faster time to value.
By combining automation, standardisation, and high-touch managed services, TransformIT enables organisations to improve IT performance, increase scalability, and deliver a modern digital workplace experience. Key capabilities of the platform include ready-to-use workflows including AI-powered IT automation workflows to streamline service delivery and pre-built IT workflows such as onboarding/offboarding, and best practices developed across industries; an enterprise-grade ITSM platform delivered via ServiceNow and made accessible to mid-market organisations; co-managed IT services with Thrive's expert engineering teams who always take a consultative, white-glove approach to service; a self-service IT portal with AI-assisted issue entry to improve user experience and resolution times; and Thrive's commitment to governance and excellence thanks to built-in security and compliance tracking for audit readiness.
About Thrive
Thrive is a NextGen 3.0 global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive's team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth. With Thrive, your business is always supported and always secure.
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