Automation Anywhere, a leader in Agentic Process Automation (APA), has released a research report with Forrester Consulting, highlighting the growing adoption of AI agents in enterprises. The study reveals that 60% of leaders favor automation-native platforms for AI-driven processes, signaling a shift toward governed, process-centric AI solutions.
60% of leaders prefer automation platforms for AI agent deployment.
71% value AI augmenting human capabilities, not replacing them.
74% see AI agents unlocking insights from complex data sets.
Key hurdles include data privacy (66%) and integration complexity (61%).
75% plan to pilot AI agents for customer support within a year.
Automation Anywhere’s APA offers secure, scalable AI agent solutions.
The Forrester Consulting study, surveying global AI strategy leaders, underscores a pivot toward agentic automation. With 60% of respondents favoring platforms like Automation Anywhere’s APA over general-purpose AI or broader enterprise solutions, the preference for purpose-built, process-centric platforms is clear. These platforms excel in orchestrating complex workflows, ensuring enterprise-grade governance, and delivering scalable AI solutions tailored to business needs.
While 74% of leaders recognize AI agents’ potential to extract insights from vast data sets, challenges like data privacy (66%), skill gaps (63%), and integration complexity (61%) hinder adoption. Automation Anywhere’s APA system addresses these with robust governance and human oversight, enabling secure and efficient scaling. "This research highlights a critical inflection point for enterprises," said Mihir Shukla, CEO of Automation Anywhere. "Leaders are clearly prioritizing AI-augmented workflows, recognizing the undeniable value of Agentic AI."
AI agents are gaining traction in employee support (53%) and customer service (48%), with plans to expand into sales automation and compliance within two years. Leaders rate the transformational value of AI agents above eight out of ten for these use cases. Automation Anywhere’s new Agentic Solutions provide pre-built AI agents that deliver immediate impact in customer service, finance, and compliance, moving beyond pilots to enterprise-wide value.
The study highlights that 60% of leaders value intelligent automation platforms from RPA and AI vendors for their ability to handle long-running processes. Automation Anywhere’s APA system stands out with its seamless integration, end-to-end process orchestration, and robust data security. These features meet enterprise demands for scalable, secure AI agents that streamline complex workflows while maintaining compliance.
Nearly 75% of leaders plan to pilot AI agents for customer support within the next year, with 71% targeting research applications. The high transformational value ratings reflect strong confidence in AI agents’ potential. Automation Anywhere’s APA system, with its agentic solutions workspace, simplifies adoption, reduces costs, and empowers business users to scale AI confidently.
Automation Anywhere’s research signals a turning point for enterprise AI adoption. By addressing barriers like security and complexity, its APA system and pre-built Agentic Solutions position organizations to unlock significant business value, paving the way for autonomous, AI-powered enterprises.
Automation Anywhere is the leader in Agentic Process Automation (APA) and guided by its vision to fuel the future of work by unleashing human potential through automation.
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