_(1).jpg)
The future of frontline work is being reshaped by intelligent, proactive artificial intelligence. At its Aspire 2025 conference, UKG unveiled a comprehensive vision for agentic and assistive AI applications built on its Workforce Operating Platform. This new strategy moves beyond simple automation, focusing on an orchestrated network of AI agents that work together to transform the employee experience, streamline operations, and provide real-time business intelligence for organizations with a large frontline workforce.
UKG unveiled its agentic AI strategy for the frontline workforce at Aspire 2025.
The approach involves orchestrating a network of AI applications across its platform.
New solutions include the Workforce Intelligence Hub and Rapid Hire for fast staffing.
Dynamic Labor Management automatically redeploys staff based on real-time demand.
The AI assists with onboarding, HR queries, compliance, and payroll monitoring.
The goal is to make work smarter, more adaptive, and more human for frontline employees.
UKG's approach is distinct in its focus on orchestration rather than isolated AI tools. The platform leverages its vast collection of workforce data to power a network of specialized agents that anticipate needs and take action. Key launches include the Workforce Intelligence Hub, a command center that provides end-to-end operational visibility and activates AI agents to solve identified problems. Rapid Hire is designed to compress high-volume frontline hiring from weeks to days, while Dynamic Labor Management senses real-time changes in customer demand and automatically suggests optimal staff redeployment.
The agentic applications are designed to create great workplace experiences at every stage. For new hires, onboarding agents provide step-by-step guidance. Tools like the Policy Q&A Assistant and Benefits AI empower all employees with instant, personalized answers to HR questions. On the operational side, agents automatically monitor payroll for anomalies, safeguard meals-and-breaks compliance, and remove manual steps from processes like promotions. For the frontline worker, tools like Frontline Assist offer a conversational interface to manage schedules, punches, and paid time off effortlessly.
UKG's bold vision for agentic AI marks a significant evolution in workforce management technology. By moving from passive systems to an active, orchestrated network of intelligent applications, UKG is positioning its platform as a central nervous system for the modern frontline enterprise, capable of not just reporting on the past but intelligently acting in the present to shape a more efficient and engaging future of work.
UKG is a leading global AI platform for HR, pay, and workforce management. Unifying award-winning solutions with the world’s largest collection of workforce data and people-first AI, UKG delivers unrivaled insights into today’s workforce, helping organizations in every industry turn data into decisions that elevate productivity, culture, and the customer experience. Trusted by more than 80,000 organizations across 150 countries, tens of millions of employees — from small businesses to global enterprises — use UKG every day.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.