UJET, a leader in AI-powered contact center innovation, has introduced Agentic Experience Orchestration (AXO), a new architectural framework that eliminates the manual integration burden on human agents by introducing a persistent AI layer. This layer unifies disparate enterprise systems, automates complex workflows, and supercharges the agent experience—enabling more empathetic, efficient customer interactions while delivering seven-figure ROI through automation and legacy system consolidation.
For decades, customer service agents have acted as the manual bridge between real-time conversations and fragmented enterprise tools—navigating billing, ERP, shipping, and other systems during live interactions. This structural inefficiency drains productivity and limits emotional connection with customers.
AXO fundamentally changes this by deploying a persistent AI layer that captures intelligence at the front end and maintains it throughout the workflow. Virtual agents handle routine tasks autonomously, escalating to humans only when high-value or emotive support is needed—while preserving full context. Upon escalation, the AI surfaces relevant customer data, suggests responses, recommends next-best actions, and enables one-click execution of workflows—even across legacy systems lacking APIs via Computer-Using Agents.
“People are essential in customer service, yet the industry’s massive bets on AI have focused almost entirely on the wholesale elimination of people, creating even more complexity and frustration,” said Vasili Triant, CEO at UJET. “AXO doesn’t replace humans, it supercharges them. We built this to solve the industry’s greatest weakness: the agent experience. By providing a persistent AI layer that automates workflows and eliminates back-end system complexity, we allow agents to focus on building relationships with customers. The true ROI of AI isn’t just in reducing headcount, it’s in the value created by empowering agents to serve customers with unprecedented efficiency and scale.”
“While the first wave of AI investment in CX focused on surface-level automation, the industry has struggled to translate that into deep operational value,” said Cathy Gao, Partner at Sapphire Ventures. “UJET’s AXO represents a fundamental shift. By introducing a persistent AI layer that orchestrates complex workflows across the entire enterprise, UJET is finally bridging the gap between a company’s data strategy and its customer experience. This isn't just another AI tool – it’s the architectural evolution the market has been waiting for to drive real, seven-figure ROI.”
“UJET's AXO platform represents a fundamental shift in how we think about AI in customer service,” said Damian Brychcy, CEO at Capital on Tap. “Rather than replacing our human agents and creating frustrating automated experiences, AXO will enable us to deliver personalized, contextual support at every touchpoint. For a fintech company serving small businesses where every interaction matters, this allows us to maintain the personal touch our customers value while handling complex queries around our product suite. AI that augments our team is essential to maintaining the service standards that define Capital on Tap.”
AXO is onboarding with select UJET customers starting in April 2026, with general availability planned for the second half of 2026. More details are available at ujet.cx/axo. The UJET team will showcase AXO at Enterprise Connect this week at booth #647.
About UJET
UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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