Billtrust has launched Collections Agentic Procedures, a groundbreaking AI capability within its B2B collections solution. This first-of-its-kind feature replaces static, one-size-fits-all collections playbooks with adaptive, intelligent methods that learn from customer interactions and recommend the most effective outreach strategy for each buyer segment, aiming to significantly improve recovery rates and customer experience.
Quick Intel
Billtrust launched Collections Agentic Procedures for intelligent B2B collections.
It uses AI and network-wide behavioral data to segment buyers by payment risk.
The system recommends the optimal outreach sequence, channel, and timing.
It aims to reduce manual workload, increase recovery rates, and prevent customer fatigue.
The capability is powered by Billtrust's proprietary Insights360 AI intelligence layer.
It builds on the company's Agentic AI portfolio, which includes Agentic Email.
Redefining Collections with Intelligent Segmentation
Traditional collections processes often rely on generic playbooks that can lead to inefficient outreach and customer contact fatigue. Collections Agentic Procedures addresses this by leveraging Billtrust's vast proprietary data on accounts receivable and buyer behavior. It uses this data to segment buyers by their specific risk profile and payment habits, then dynamically recommends the most effective outreach sequence—including the ideal timing, frequency, and channel—for each segment. This ensures a more personalized and effective approach to collections.
Powered by Embedded AI Intelligence
This new capability is built on Billtrust Insights360, an embedded AI layer within the Billtrust platform that analyzes buyer behavior across the entire AR lifecycle, from invoicing to payments and cash application. This provides a secure, data-rich environment for finance teams to make smarter decisions. The AI doesn't just automate tasks; it provides actionable intelligence that brings data directly to the point of action, helping businesses improve cash flow and reduce risk with precision.
A New Standard for B2B Collections
The launch positions Billtrust at the forefront of applying Agentic AI in the financial operations space. By moving beyond incremental automation to a system that learns and adapts, Billtrust is setting a new standard for intelligent collections. This approach balances operational efficiency with preserving customer relationships, a critical factor in B2B environments. With a comprehensive AI-powered platform, Billtrust enables finance teams to future-proof their collections strategy, ensuring it scales with portfolio growth and continuously adapts to evolving buyer behavior.
This innovation represents a significant leap forward for accounts receivable workflows. By combining deep AR expertise with advanced AI, Billtrust is empowering finance leaders to reduce manual workloads, drive higher recovery rates, and maintain strong customer relationships through smarter, more respectful engagement.
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As a B2B accounts receivable workflow and payment software market leader, we provide the world's leading brands with AI-powered solutions to delight their buyers across the full AR lifecycle—from invoice presentment to payment application. With more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
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