Customer Engagement News

EZ Texting Launches SMS Workflows

16 Apr 2025
3 MINS READ
Customer Engagement

EZ Texting, the leader in SMS marketing with over 230K customers, announced the launch of its Workflows feature. This feature ampl...

Hark Announced the Launch of Hark Insights

28 Mar 2025
3 MINS READ
Customer Engagement

Hark, the leader in video and audio-driven customer feedback, announced the launch of Hark Insights, an AI-powered platform that transforms raw f...

VertexOne Announces Andrew Osler to Join Board of Directors

28 Mar 2025
3 MINS READ
Customer Engagement

VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, an...

EngageLab Enhances Customer Communication with New Messaging Tech

28 Mar 2025
3 MINS READ
Customer Engagement

EngageLab, a subsidiary of Aurora Mobile, is a world-leading omnichannel customer engagement platform. EngageLab leverages cutting-edge tech...

Zendesk Launches Agentic AI-Powered Zendesk Resolution Platform

31 Mar 2025
3 MINS READ
Customer Engagement

Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed...

Gainsight Launches AI Agent for Slack, Enabling Every Employee to Turn Customer Insights into Revenue Opportunities

31 Mar 2025
3 MINS READ
Customer Engagement

Gainsight joins Slack’s Agents & Assistants Marketplace as a launch partner Gainsight, the world’s leading Customer Success platform,...

Lumel Launches PowerTable as a Native Workload for Microsoft Fabric

01 Apr 2025
3 MINS READ
Customer Engagement

Lumel, the leading global provider of no-code integrated planning (EPM), reporting, and applications on Power BI and Microsoft Fabric, announced that ...

Blueshift Adds Intelligent Agents to Its Customer AI Suite

01 Apr 2025
3 MINS READ
Customer Engagement

Blueshift, the leader in AI-powered customer engagement, announced the launch of Customer AI Agents that help marketing teams conduct 10X more pe...

Atento democratizes the use of AI in Customer and Employee Experience

02 Apr 2025
3 MINS READ
Customer Engagement

Atento Luxco 1, one of the largest global providers of customer relationship management and business process outsourcing services (CRM/BTO) ...

Intermedia leads Aragon Research Globe for SMB contact centers 2025

02 Apr 2025
3 MINS READ
Customer Engagement

Intermedia Cloud Communications, a leader in cloud-based communications, collaboration, and customer engagement solutions, has been named a ...

Faye named to the 2025 Inc. Regionals: Pacific list

02 Apr 2025
3 MINS READ
Customer Engagement

Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations, announced it...

LivePerson Tops G2’s Spring 2025 Reports for AI Customer Engagement

03 Apr 2025
3 MINS READ
Customer Engagement

LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, has been named as a Leader...

iQor Taps OpenAI to Power Real-Time AI-Driven CX Insights

07 Apr 2025
3 MINS READ
Customer Engagement

iQor is redefining customer experience (CX) analytics through a powerful new collaboration with OpenAI. As the first CXBPO to integrate OpenAI&rs...

Voiso Boosts Call Center Security with Fintech-Focused Tools

08 Apr 2025
3 MINS READ
Customer Engagement

As digital communications grow more complex and cyber threats evolve in sophistication, businesses, especially in high-stakes industries like fintech,...

TrueDialog Broadens Access to Business SMS Communication with Native Microsoft 365 Integration

16 Apr 2025
3 MINS READ
Customer Engagement

TrueDialog, of enterprise-grade SMS texting solutions, today announced the launch of its native integration for Microsoft 365. This powerful new ...

Cognizant Expands Partnership with Docusign to Enhance Customer Support and Drive Digital Transformation

21 Apr 2025
3 MINS READ
Customer Engagement

Collaboration aims to optimize customer service management and streamline agreement processes globally Cognizant announced today an expanded par...

Spinutech Co-Founder Marc Reifenrath Transitions to Chairman of the Board, Tina Posey Named CEO

22 Apr 2025
3 MINS READ
Customer Engagement

Spinutech, a leading full-service digital agency, announces a strategic leadership transition as industry veteran Tina Posey joins the compa...

96% of Enterprises are Expanding Use of AI Agents, According to Latest Data from Cloudera

22 Apr 2025
3 MINS READ
Customer Engagement

Cloudera, the only true hybrid platform for data, analytics, and AI, released the findings of its latest survey report, “The Future of Enterpris...

Atento advances in its business strategy to lead the BTO sector, driven by Software as a Service (SaaS) solutions

23 Apr 2025
3 MINS READ
Customer Engagement

The company is evolving towards a SaaS business model that provides companies with advanced technological tools that optimize customer experience (C...

BEN Launches “iSKYE” AI Platform

23 Apr 2025
3 MINS READ
Customer Engagement

Brand Engagement Network Inc. (BEN) (Nasdaq: BNAI), a global innovator in AI-driven customer engagement solutions, announces the Generally Available (...

RYNO Launches Call Intelligence: A New Era of AI-Powered Call Insights for Home Service Companies

24 Apr 2025
3 MINS READ
Customer Engagement

RYNO Strategic Solutions' new AI call analysis platform, Call Intelligence, helps home service companies boost booking rates by identifying key perfor...

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