Accelerating Time to Agentic AI Value

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Salesforce Agentforce is designed to leverage the Salesforce Platform to deliver agentic artificial intelligence (AI) automation. Components include:

  • Agentforce Service Agent is a customer-facing autonomous AI agent that helps deliver self-service resolution to customers with pre-built topics and actions for key service use cases.
  • Agent Builder enables users to customize, set up, test, and activate agents with an Agent Wizard and low-code tools.
  • The Atlas Reasoning Engine autonomously analyzes data, makes decisions, and completes complex multi-step tasks intelligently.
  • Testing Center enables teams to test Agentforce using synthetically generated data at scale.
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