Freshservice Major Incident Management
Clear process + rapid execution
As IT expands to create opportunities for a growing number of industries and use cases in a rapidly evolving digital landscape, major incidents are inevitable. For IT leaders, this means establishing a clear process, minus the friction and chaos that characterize all crises, to ensure business continuity.
Freshservice Major Incident Management addresses this requirement by offering workflows, integrations, & functionalities specific to major incidents – all on a unified platform that eliminates tool hopping. With centralized context & collaboration, businesses are able to effectively restore services, minimize revenue loss, improve the user experience, and build resilience.