This study sought to understand whether, and to what degree, an organization’s adoption of modern device technologies has helped them to increase remote user support, improve user productivity, and deliver a better digital working and learning experience to end-users. We also explore whether modern device technology adoption is correlated to broader business success and resiliency.

ESG conducted a double-blind, online survey of 2,000 IT decision makers knowledgeable about a broad range of IT environment characteristics at their organizations, including end-user device technology and management tools. .

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