8 Considerations for Exceptional Customer Engagements
A guide to providing truly customer-centric experiences for utility providers
Against a backdrop of growing disruption, price caps and
tight regulations, standout customer experience is a clear
differentiator for utilities providers. In fact, it’s the key to
competitive advantage in almost every industry.
With digital-savvy start-ups like Bulb and Octopus vacuuming
unhappy customers from legacy providers, there’s never been a
better time for new technologies and digital-first engagements
to show their worth. And that’s before we consider the disruption
caused by industry consolidation and shuttered contact centres
during the pandemic.
Customer expectations are higher than ever before, and you can’t
afford to be complacent. Your customers today expect you to
deliver the seamless, multichannel experiences they receive in
every other walk of life. They’ve become essential to satisfying
requests quickly, providing targeted responses, and building trust
within energy management processes.
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