7 must-do's to connect and empower frontline workers guide
Frontline workers often go unconnected
simply because they don’t have an email
address or laptop. That makes it virtually
impossible to communicate with them
in a timely manner. The smart move
is to meet frontline employees where
they’re most comfortable: On mobile.
Look for a mobile solution that doesn’t
require email to get started. Make sure
it’s simple to pick up (training is a major
barrier for time-poor frontline staff)
and brings together core features
like messaging, document sharing
and video calls. That will drive higher
adoption rates and lead to improved
communication across your business.
Companies are more aligned when
everybody has access to critical information.
This is especially true for frontline managers,
who play a crucial role in executing your
strategy on the ground. Get managers
up to speed on that strategy and they’ll
spend less time asking questions and more
time making it happen. The end result is a
more agile and innovative organization.
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